API Codes

Learn about the API Codes returned by our Cashouts APIs

Cashout Status Codes

Code	Meaning	Description
0		The cashout was accepted by Tupay, but it wasn't sent to the bank yet. It can still be Canceled.
1		The money reached the customer's account
2		The cashout was cancelled by you
3	REJECTED	The cashout was rejected by the bank due to invalid bank account, account closed, etc.
4	DELIVERED	The cashout was sent to the bank for processing. At this point it can't be cancelled anymore
5	ON HOLD	Cashout set to on hold by you. It won't be processed until manually changed again to Pending status

Cashout Rejection Error Codes

The error information is the one (if) provided by the Bank.

Code	Name	Description
800	ERROR_ACCOUNT_INCORRECT	Invalid bank account
801	ERROR_ACCOUNT_CLOSED	Bank account is closed
802	ERROR_AMOUNT_INCORRECT	Invalid amount
803	ERROR_BANK_INVALID	Invalid bank code
804	ERROR_BANK_BRANCH_INCORRECT	Invalid bank branch
805	ERROR_BENEFICIARY_DOCUMENT_ID_INVALID	Invalid beneficiary document
806	ERROR_BENEFICIARY_NAME_INCORRECT	Beneficiary name doesn't match bank details
807	ERROR_REJECTED_BY_BANK	Rejected by bank
808	ERROR_OTHER	Other error
809	WITHDRAWAL_EXPIRED	Withdrawal expired
810	LIMIT_EXCEEDED	Beneficiary limit exceeded
811	RISK_POLICY	Violates bank risk policy
812	BLOCKED_FROZEN_ACCOUNT	Bank account blocked/frozen
813	DOCUMENT_ACCOUNT_MISMATCH	Beneficiary document doesn't match bank details
816	INVALID_ACCOUNT_OR_IFSC_CODE	Invalid bank account or IFSC code
818	ACCOUNT_UNABLE	The bank account is unable to receive transfers

Cashout Internal Error Codes

Code	Description
300	Invalid params + [param name] + [reason]
302	Invalid control string.
303	Invalid bank code
401	Invalid credentials
402	Unregistered IP address (Go to API Access to whitelist the IP in the Merchant Panel)
502	Invalid request body - Please check that the JSON is well formatted
504	User unauthorized due to cadastral situation.
508	Limit exceeded: {TRANSACTION|DAILY|MONTHLY|USER MONTHLY QUANTITY}
509	Cashout not found with this ID
510	Invalid status: cashout is not Pending
511	External ID already used
514	Insufficient funds
515	Invalid user status: {BLACKLISTED|BLOCKED|SUSPENDED}
518	Country not available
519	Merchant not enabled. Contact your Account Manager
524	Invalid Credentials. Contact [e-mail]
525	Close loop rejection
526	Invalid currency
533	Invalid Amount. The minimum amount is {currency} {amount} or equivalent in USD
537	Could not make the cashout. Contact [e-mail]
538	Invalid account status: {BLACKLISTED}
539	Payout method unavailable. The country and/or bank selected is not available. Please check with your Account Manager
540	Beneficiary email or phone is required
541	email already used by another beneficiary
542	phone already used by another beneficiary
543	must be a valid phone number
702	Could not cancel cashout
703	Could not make the cashout. Contact [e-mail]